Terms of use

1. What WeAid is

WeAid is a marketplace. You tell us the job; we arrange an independent, local professional ("pro") — electricians, plumbers, AC technicians, cleaners, painters, movers and others — to do it. Pros are not WeAid employees. They are self-employed and agree to WeAid's partner terms before they receive jobs.

2. Prices

We quote a total price before you book, worked out from your description (the job size, time of day and number of workers). The price you see is the price you pay for that job. If, on arrival, the work turns out to be materially different from what you described, the pro will explain, and nothing extra is done unless you agree to it. Spare parts and materials, if needed, are extra and agreed with you first. Bigger jobs (renovation, full-house painting, flooring and similar) get a site visit and a written quote before any work begins.

3. Paying

You pay WeAid when you book, by UPI, card or net-banking through Razorpay. WeAid does not see or store your card details. The pro is paid by WeAid after the job is completed.

4. When the pro arrives

Your tracking page shows the pro's name, photo and what WeAid has checked (their ID, and a police clearance certificate where they have one). Please check it is the same person at your door. Give them your 4-digit arrival code only when they are there in person — they cannot start the job in the app without it.

5. Your part

Please describe the job honestly, give safe access to the work area, and be (or have an adult) present while the work is done. Pros may decline unsafe work.

6. Not happy with the work?

Report a problem from your tracking page or call us within 48 hours of the job. For a genuine problem with the work done, WeAid will send a pro back to put it right at no extra charge, or offer a partial or full refund — see our cancellation & refund policy.

7. Cancelling

You can cancel from your tracking page. What you get back depends on how far along the job is — see the cancellation & refund policy.

8. Behaviour

We do not tolerate abuse, harassment or unsafe behaviour by customers or pros. Report anything of the kind to us straight away; we may suspend accounts while we look into it.

9. Booking directly

Jobs arranged through WeAid should be booked and paid through WeAid. WeAid's verification, arrival code, tracking and redo promise only cover WeAid bookings.

10. Liability

Pros are responsible for the quality and safety of their work. WeAid checks pros before they are sent and stands behind its refund and redo promise, but WeAid's total liability for any booking is limited to the amount you paid for it, except where the law does not allow such a limit.

11. AI assistant

Our website chat and phone line are answered by an AI assistant. It quotes from the same prices as the website and will always say it is an AI if asked. A person at WeAid follows up on every complaint.

12. Law

These terms are governed by the laws of India. Courts in Ernakulam, Kerala, have jurisdiction.