Privacy policy

What we collect

Customers: your name, mobile number, address and map pin, the job description and photos you share, and payment status. Card and bank details are handled by Razorpay; WeAid never sees them.

Pros: name, mobile number, services, area, a profile photo, a photo holding a government ID, an optional police clearance certificate, and their location while they are online in the WeAid Pro app or on the way to a job.

Why

To quote, book and arrange jobs; to let the pro find you; to show you who is coming and where they are; to check pros before they visit homes; to handle payments, refunds and complaints; and to keep a record of who visited each customer in case of a problem.

Who sees what

Your pro sees your name, number, address and the job details only once they have accepted your job. You see the pro's name, photo, verification badges and — while they are travelling to you — their live location. Pros' ID documents are never shown to customers; they are kept privately by WeAid. We use trusted service providers to run WeAid: Supabase (data storage), Razorpay (payments), Anthropic (the AI that runs our chat and checks ID photos), Sarvam (our phone assistant, which may record and transcribe calls), Google Firebase (app notifications) and Vercel (website hosting). We do not sell your information.

Aadhaar

We never ask for or store a full Aadhaar number or card. Pros may verify with a masked Aadhaar (last 4 digits only) or another ID.

How long we keep it

Booking records are kept for as long as the law requires for accounts and tax (generally 8 years). An approved pro's ID record is kept while they work with WeAid and for up to 3 years after, in case a past job needs looking into. Rejected or retaken ID photos are deleted straight away.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you can ask to see, correct or delete your information, or withdraw your consent, by contacting us below. Some records may have to be kept where the law requires it.